Refunds & Cancellation Policy

Every new workspace starts with a 30-day trial of Pro features. No payment method is needed to start it, so nothing is charged when the trial ends. We email the workspace owner before expiry.

If you do not subscribe, the workspace moves to the Free plan — up to 5 users with core features. Your projects, boards and history are not deleted; only paid-plan features become unavailable. You can subscribe later and pick up where you left off.

• You can cancel at any time from Billing in your workspace settings.
• Cancellation takes effect at the end of the period you have already paid for. You keep full Pro access until that date — we do not cut access off mid-cycle.
• At the end of that period the workspace moves to the Free plan automatically.
• You can reverse a scheduled cancellation any time before it takes effect, and billing continues uninterrupted.

Because cancellation always leaves you with the service you paid for until the end of the cycle, we do not, as a rule, refund part-used billing periods — monthly or annual.

We will issue a refund where:

• You were charged after cancelling, or charged twice for the same period.
• A billing error on our side resulted in an amount you did not authorise.
• A sustained outage or defect made the service substantially unusable for a significant part of the billing period.

[DECIDE AND STATE YOUR DISCRETIONARY WINDOW HERE — MANY INDIAN SAAS VENDORS OFFER A NO-QUESTIONS REFUND WITHIN 7 DAYS OF A FIRST ANNUAL CHARGE. RAZORPAY EXPECTS A CLEAR, SPECIFIC STATEMENT ON THIS PAGE.]

Email [BILLING EMAIL ADDRESS] from the workspace owner’s registered address, with the workspace name and the payment reference. We acknowledge within [X] business days. Approved refunds are returned to the original payment method via Razorpay and typically settle within 5–10 business days, depending on your bank.

If a recurring charge fails, we retry it and email the workspace owner. If it remains unpaid, paid features are suspended until the balance is settled. Your data stays intact during this period.

Moving between Pro and Pro Annual takes effect at your next renewal date, and the new rate applies from then. Downgrading to Free follows the cancellation rules in section 3.

Billing questions: [BILLING EMAIL ADDRESS], [POSTAL ADDRESS], [PHONE NUMBER IF YOU HAVE ONE — RAZORPAY PREFERS A CONTACT NUMBER ON FILE].