Question 1

Is there a free plan?

Accepted Answer

Yes. After your 30-day trial you can stay on the Free plan indefinitely — up to 5 users, with boards, sprints, epics, stories, subtasks and 5 AI generations a month. No card is needed at any point.

Question 2

How does the trial work?

Accepted Answer

Every new workspace starts on a 30-day trial with full Pro features. We do not ask for a payment method to begin, so nothing is charged when it ends — the workspace simply moves to the Free plan and your data stays put.

Question 3

How much does Pro cost?

Accepted Answer

Pro is ₹200 per user per month billed monthly, or ₹149 per user per month billed annually (₹1,788 per user per year). You are billed for active members only.

Question 4

Can I cancel, and do you offer refunds?

Accepted Answer

You can cancel any time from workspace settings. Cancellation takes effect at the end of the period you have already paid for, so you keep Pro until then — we do not cut access off mid-cycle. Our Refunds & Cancellation Policy covers the cases where we do refund.

Question 5

What does the built-in AI actually do?

Accepted Answer

It drafts epics, stories, subtasks and acceptance criteria from a short description. Nothing is written to your board until you review and commit it, so a generation you do not like costs you nothing but the quota. Free includes 5 generations a month, Pro includes 100.

Question 6

Where is my data stored?

Accepted Answer

In the AWS Mumbai (ap-south-1) region, encrypted in transit and at rest.

Question 7

How is ShootTask different from Jira?

Accepted Answer

ShootTask is built for teams of five to twenty who want a board, a sprint and a backlog without a configuration project first. Jira is more powerful at enterprise scale and has a far larger ecosystem; ShootTask is faster to set up, cheaper per seat, and generates your tickets for you. Our detailed comparison covers where each tool wins.

Question 8

Can I migrate from Jira or another tool?

Accepted Answer

Not automatically yet. There is no importer today — a Jira and CSV import is on our roadmap. If you are moving a large backlog, get in touch and we will help you plan it.

Frequently asked questions